“Snug Installations were brilliant from my first enquiry by phone through every aspect of their work. Kate in the office answered all our questions and clearly explained all the options and advised on suitable stoves for what we needed. Their quote was easy to understand with no hidden extras. Dan came out to quote and explained the structural changes needed to our chimneys and did the installation himself. It has been a completely hassle free, enjoyable experience and the log burners look great. 100% happy with their service – thanks!”
A Horsman, CT4
“This is the third time we have used Snug and again Dan has left us with a stunning fireplace. His work is exceptional and he seems to take great pride in what he does which means the outcome is always of a very high standard. He was willing to advise even before Snug were commissioned to do the work and even made a visit to the site so his advice was informed and accurate. Thanks also to Kate, for being at the end of the computer to answer all my questions and make the whole process run smoothly.”
J Sutton, CT1
“Excellent communication, service and installation. Completely satisfied.”
K Hewitt, CT5
“Snug were excellent from start to finish. They took time to properly answer my many questions, flexible to meet my requests and very clear when and why some of my requests were not possible to achieve. They were great to have in the house while doing the work. Time and cost estimates were both accurate. The finished job is exactly what I had hoped for, top quality.”
M Jewiss, CT6
“Communications very timely, answered all questions, dealt with a few issues during installation with no fuss (blocked chimney, new chimney pot required) and very tidy. Delighted with new log burner and quality of installation. Would definitely recommend Dan and his team.”
A McInnes, CT3
“Dan repaired a gas leak behind our fire and rectified an issue that another firm had bodged up. The work was done professionally and Dan and his team were friendly and efficient. They cleaned up extremely well after themselves and are reasonably priced. We will definitely be calling on Dan next year for the annual service.”
G Wraight, CT1
“Great service from start to finish. Turned up on time, very hard-working and tidy. Would recommend 100%.”
D Whittley, ME10
“From start to finish this was a great experience. Kate was great communicating via email for the initial visit and subsequent quotes and booking in the job and Dan is a great tradesman to work with; he turned up when he said he would, did exactly what was agreed within the quoted timeframe and all whilst minimising disruption to our home. Top notch work and cleaned up afterwards. We also have a fairly reactive dog and both Dan and his assistant were very mindful of this. I wouldn’t hesitate to recommend the company to anyone considering a multi-fuel/ log burner.”
S Taylor, ME10
“The service and aftercare from Dan at Snug has been exemplary, I cannot recommend them enough. Great help in deciding the type of fire and quick efficient fitting. We had some problems with the fire (caused by the chimney sweep) and Dan was on hand at short notice to help get it sorted.”
M Hattersley, ME13
“Very fast and efficient service and room left spotless afterwards.”
M Harrison, CT2
“Great service, would definitely recommend Snug.”
T Tillinghast, TN17
“Excellent job completed to install false chimney breast and log fire in our home. Completed on time and to a very high standard. Friendly and efficient staff including from the office when getting quotes and paying.”
A Green, TN23
“Great job by Dan, wood burner and twin wall flue system supplied and fitted as required. Very happy with all aspects of the job, thank you.”
S Sigsworth, ME9
“Excellent service all round. Fire looks great and installation was straight forward. Great job would highly recommend, thank you.”
L Holmes, CT18
“Very efficient gas fire service. Clean and tidy, reliable and on time.”
P Hayman, CT10
“I cannot recommend Snug Installations too highly. The work was done with minimum of fuss and is entirely satisfactory.”
R Young, CT1
“Fantastic from start to finish, they removed our gas fire and replaced it with a log burner, hearth and mantle. It looks absolutely stunning, we’re so happy with it. The guys were super efficient and left everything spotless. Definitely recommend.”
H Robinson, CT21
“Very professional company from my initial enquiry, survey visit, advice given regarding new gas fire to be installed, status of delivery of fire and installation of selected fire. Emails and phone calls answered promptly. Flawless experience and thoroughly delighted. Highly recommended.”
B Chambers, CT7
“Before removal of the existing gas fire, Dan came and discussed by proposal and options to replace it with a log burner. After removal of the gas fire, Dan came again and gave me a quote for the job, which was competitive against a second quote from an alternative local supplier. I am very happy with the way that both Dan and his assistant undertook the installation in a professional manner and would not hesitate in recommending Snug Installations.”
G Thompson, TN24
“Believing I’d been ripped off by another company, I asked Dan to have a look at my gas fire for a second opinion. He confirmed my thoughts and set about servicing my fire and correcting the cowboy work the previous firm had done. Excellent service and I now will definitely only use Dan going forward.”
C Wetz, CT15
“Very straightforward – the work was completed and it was highlighted to me that I needed a vent installed which we then organised.”
E Harrington-Frost, CT3
“Dan and his team were exceptionally knowledgeable and helpful from the beginning. He was always available by phone and promptly answered any questions I had, making the entire experience easy. On the day of the installation, their cleanliness and efficiency were impressive, and the end result was exactly what we wanted. I would highly recommend them.”
E Devine, ME10
“All good experience. Spec change twice accommodated with ease. They did what they said they would do.”
S Browne, CT3
“From procurement to installation it was a pleasure working with Snug Installations. Even me changing my mind midway in the planning stage, which meant a lot more work for the guys didn’t fuss anybody and my changes got fully taken on board and implemented. Snug Installations sourced all the materials and the work was carried out with ease and professionalism in a short period of time. The guys are very accurate and also very tidy. Could not have wished for a better team to do it… and more pleasing the stove works a treat. Thank you for a job well done.”
M Schymik, CT3
“We were really pleased with the work carried out by Snug Installations. The work was completed in a timely manner with professional workmanship and we would recommend Snug for anyone looking for a new stove.”
K Leigh, CT3
“Both tradesmen were courteous, did the job well and quietly (no radio’s blaring out!) and cleaned up so my living room was spotless afterwards, they even took away the huge cardboard box my new fireplace had arrived in. 100 % happy with their work and they way they worked and would recommend to anyone needing a fireplace.”
S Bowen, ME13
“Kate was amazing from start to finish and kept us updated regarding the quotation and then when the work would be carried out. Dan turned up promptly on the day and was all fitted and out again in just a few hours even though the job was a tricky one. And what’s more, all in time for Christmas!”
G Pollard, CT13
“Snug Installations came recommended to me and lived up to expectations. They helped advise on my choice of fireplace and flue, ordering them at a competitive price. Once my Dru fire had arrived, they fitted it on the day agreed and were very efficient with the installation. At the end I was given a lesson in how it all worked. The barn was left tidy and I was sent a Gas Safe Certificate within a week. I had a thoroughly positive experience and would highly recommend Snug Installations to anyone considering a new fire installation.”
Richard, Ickham
The service from start to finish was exactly what we needed. A hands-free service, we didn’t need to get involved at all. The installation and finish was perfect. Thanks again.”
P Temple, Bethersden
“We had excellent service from Snug Installations. Thank you for your professionalism. We would highly recommend you to anyone that needs your services!”
Mr & Mrs Engelbrecht, West Stourmouth
“We found Snug to be polite, helpful & professional, the fire looks really good and has transformed our living room. I would recommend their services and would use them again. Thank you.”
G Fitch, Lyminge
“I am thrilled with my new fireplace and wood burner – Snug provided an excellent service from start to finish and I would highly recommend them. Thank you!”
Kate, Faversham
“Dan and Ben did a great job installing the fireplace and we are really pleased with the work they have done, our fireplace looks fab. I would have no hesitation in recommending Snug to my friends if they needed similar work doing. Thank you.”
L Jezard, St Margaret’s on Cliffe
“We are very pleased with the fire, installation and professional service.”
V Finlayson, Ashford
“Many thanks for the efficient installation of this fireplace from Hearth and Home. Snug were courteous and tidy and the finished result is excellent”.
S Wharfe, Selling
“My sister recommended Snug to us, and in turn I have recommended Snug to a friend. Thank you so much for a great installation – we are so pleased.”
Snug Customer, Herne Bay
“I had a log burner installed and from the start helpful advice was offered for the preparation of the fireplace. Throughout, the communication and the offering of information and advice has been excellent. The day of installation was great, my lounge was left clean and tidy and further advice on using the log burner was given. Snug are a great company I would definitely recommend.”
Z Delderfield, Herne Bay.
“Exceptional service throughout the installation of our new fireplace and log burner. You have exceeded our expectations. Thank you Snug.”
Mr & Mrs Kirby, Cliftonville
“We were very impressed with the installation of our gas fire. We had the room redecorated the next day by coincidence so the overall effect has transformed what was a tired room. Many thanks for your hard work and for your goodwill. The purchase and the fitting was seamless and we would recommend you to prospective clients.”
S Oakes, Faversham
“Whilst chatting to my barber about getting a log burning stove fitted he recommended Snug and gave me Dan’s contact details, as is often the case first hand recommendation proved to be invaluable. Dan visited to survey and provide us with options and a quote; his straight forward, helpful and professional approach gave us the confidence to proceed. His guidance with the type of stove, surround and technical requirements was excellent. He arrived to fit as arranged on time and proceeded to work in a clean, efficient and effective manner with sensitivity for our surroundings and always courteous. My wife and I are delighted with the result and would have no hesitation in recommending Snug Fireplace and Stove Installations to others.”
S Donkin, Canterbury
“Following Dan’s initial inspection and helpful advice, he and Ben returned to carry out the work. This was carried out very professionally, thoroughly and neatly. Additionally, there was no mess or dust, which was a real bonus. We were absolutely delighted with the result and would definitely recommend Dan.”
K. Phillips, Faversham
“Dan came to our home to quote for a fire. We had had many quotations prior to Dan coming. It seemed that all the others wanted to talk about was what they couldn’t do and what problems they might come up against. It felt like we were given inflated prices to cover every worst case scenario. When Dan came out to quote for us it was like a breath of fresh air. He walked round quietly, told us the price the next day, and then came back the following week to fit the fire. Nothing was too much for him, even dropping off a template to the stonemason to have our hearth cut for us. No mess, no hassle just an excellent job. We are delighted with our new fire. Thanks Dan!”
G Bainbridge, Bridge
“Fantastic…after lots of dramas and stress got the fireplace we wanted thanks to Dan’s expertise”
D Scott-Finch, Folkestone
“Dan and Ben worked solidly for 2 days to install our Morso Panther 2140 log burner into our marble, Victorian fireplace – service was excellent. Highly professional, friendly and knowledgeable. I wouldn’t hesitate to use them again and have already recommended to a friend. Great work guys – you deserve to do well. Looking forward to a warmer winter!”
K Gray, Minster
“I highly recommend Dan. He put up with my constant questions and indecisiveness! Less than two days work and no problems at all. Neat and tidy and a perfectionist! So pleased with the finished result. Looking forward to a warm winter. Thank you.”
S Bennett, Deal
“Dan and Ben were great. Thank you so much for fitting our fireplace so quickly. Worked neatly and left no mess, which is always a bonus with tradesmen! A truly professional team, have already recommended them to friends and will continue to do so.”
N Groom, Canterbury
“A thorough and professional service. Highly recommend.”
O Nonis, Canterbury
